1. Acceptance
By accessing or using TradersProxy — including visiting the website, creating an account, starting a trial, purchasing a subscription, or using the portal or proxy services — you agree to these Terms and to any policies incorporated by reference, including the Privacy Policy and any acceptable-use rules we publish.
If you do not agree, do not use the service. You must be at least 18 years old to create an account or purchase a plan.
2. The service
TradersProxy provides a network proxy relay service purpose-built for trading platforms. The service supports MT4, MT5, cTrader, NinjaTrader, and Telegram (via MTProto on eligible plans), along with other trading platforms your terminal supports via standard proxy protocols (HTTP, SOCKS5).
The service includes the website, client portal, account management, billing flows, and the relay infrastructure. We may change the product, features, supported protocols, node locations, or service architecture at any time. Features may be withdrawn, renamed, or replaced without prior notice when operationally necessary.
3. Accounts
Each account is for personal use by one individual. The following rules apply:
- One account per person. You may not create multiple accounts to circumvent trial restrictions, plan limits, or enforcement actions.
- No credential sharing. You may not share your account credentials, proxy credentials, or session tokens with other people.
- No resale. You may not resell, sublicense, or commercially distribute access to the service.
- Age requirement. You must be at least 18 years old. By creating an account, you represent that you meet this requirement.
You are responsible for the accuracy of your account information and for maintaining the confidentiality of your credentials. Notify us immediately if you believe your account has been compromised. We may use session cookies, device binding, IP reputation tracking, CSRF protections, and other controls to protect the platform.
4. Plans, billing, and refunds
Current subscription plans and their pricing:
- Starter — $9/month: includes a 7-day free trial (see below). Billed monthly after the trial ends.
- Standard — $15/month: no trial. Billed immediately on signup.
- Pro — $25/month: no trial. Billed immediately on signup.
- Founder 50 — $599 once: lifetime access limited to 50 seats. Non-transferable. Tied to the purchasing account. No renewals. No refunds. Personal use only. See Section 4.3 below.
Checkout is handled by ThriveCart. Payments are processed by PayPal and Stripe. By purchasing a plan, you authorise the applicable payment processor to charge the fee to the payment method you provide at checkout.
4.1 Starter trial
The Starter plan includes a 7-day free trial. A valid payment method is required at signup (required by the ThriveCart checkout flow). Your card is not charged until day 8. If you cancel from the portal before day 8, you will not be charged. The trial is available once per person, per household, and per payment method; we reserve the right to limit trial eligibility based on abuse signals.
Standard and Pro plans do not include a trial period. Billing starts at signup.
4.2 Refunds
No refunds. The 7-day Starter trial is the risk-free way to evaluate the service. Once on a paid plan, all fees are non-refundable to the maximum extent permitted by applicable law, including partial billing periods, unused capacity, or time remaining after cancellation or termination.
4.3 Founder 50 specific terms
Founder 50 is a one-time purchase of lifetime access at $599. Additional terms specific to Founder 50:
- Limited to 50 seats in total. The cap is enforced at checkout by ThriveCart inventory.
- Non-transferable. The seat is tied to your ThriveCart customer ID and purchase email. You may not sell, transfer, or assign it.
- Personal use only. One individual, one seat. Not for resale or multi-user sharing.
- No refunds. By the nature of a limited-cap offer, refunds would compromise the integrity of the 50-seat cap.
- “Lifetime” means the operating lifetime of the TradersProxy service, not a fixed term.
4.4 Price changes
We may adjust pricing for future billing cycles by posting updated pricing on the site or providing notice where required by law. Price changes do not affect Founder 50 access.
5. Cancellation
You may cancel your subscription at any time via one-click cancellation in the client portal. No retention calls. No forms. No emails asking why.
Cancellation stops your next renewal. Your access continues until the end of the current billing cycle; the current cycle is not refunded. Trial cancellations made before day 8 result in no charge.
6. Acceptable use
TradersProxy is a network relay service built for trading-related traffic. Permitted traffic includes connections from MT4, MT5, cTrader, NinjaTrader, and other trading terminals, as well as Telegram for trading signal rooms on eligible plans.
The following uses are prohibited:
- Bulk downloading, torrenting, or using the service as a general-purpose internet proxy.
- Scraping, crawling, or automated data extraction unrelated to trading.
- Any illegal activity or content, including unlicensed financial services, market manipulation, or fraud.
- Abuse, spam, credential stuffing, or unauthorised access attempts against any system.
- Reverse engineering or circumventing technical controls without written permission.
- Any use that creates legal, regulatory, or operational risk for TradersProxy or our infrastructure providers.
- Any use that materially degrades the service for other customers.
Broker terms responsibility. Routing your trading traffic through TradersProxy does not circumvent any obligation you have under your broker’s terms of service. Compliance with your broker’s rules is your responsibility. We make no representation about whether any broker permits or prohibits the use of proxy services.
7. Logging and telemetry
Our relay services forward traffic at the TCP layer without inspecting payload contents. In normal operation, we do not read or store the content of trading orders, account data, or other tunnel payloads.
We do collect operational data needed to run the platform: security events, login activity, IP addresses, user agent strings, session state, device binding data, usage totals, bandwidth consumed, node metrics, and related support and abuse records. This data is used for billing, diagnostics, security, and dispute handling as described in the Privacy Policy.
8. IP address policy
TradersProxy currently operates on a shared IP pool. Each user receives a consistent exit IP address session to session — you exit through the same node IP every time — but that IP is shared with other users on the same node.
Shared IPs are suitable for most retail broker connections. They may not be appropriate for prop firm accounts that audit IP uniqueness at payout. A dedicated IP tier is planned; see dedicated-ip.html for current status and availability.
9. Availability and service level
The service is provided on a best-effort, as-available basis. Every account is assigned a primary and a backup node at provisioning. If the primary node degrades past configured thresholds, traffic migrates to the backup automatically — no manual switch or support ticket required.
We do not guarantee uninterrupted access, specific latency levels, throughput, or compatibility with any particular trading strategy. Networks, infrastructure, and upstream vendors can fail without warning. We may patch, maintain, migrate, or retire parts of the service when needed for security, performance, or compliance.
We do not offer SLA credits or compensation for downtime, latency degradation, or service interruptions.
10. Ownership and feedback
We and our licensors own the website, portal, brand, software, infrastructure, content, and other materials we provide. No ownership interest transfers to you beyond the limited right to use the service for lawful purposes in accordance with these Terms.
If you send feedback, suggestions, or ideas, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction or compensation, unless a separate written agreement provides otherwise.
11. Suspension and termination
We may suspend, restrict, or terminate access immediately if we determine that you have violated these Terms, engaged in fraud or abuse, initiated a chargeback, exposed us or others to legal or operational harm, or used the service for unlawful purposes.
You may stop using the service at any time by cancelling from the portal. Termination does not relieve you of obligations incurred before termination, including unpaid fees, indemnity obligations, and provisions that by their nature survive termination.
12. Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not promise that the service will improve execution quality, reduce slippage, increase profitability, or meet any particular trading outcome. Any performance claims on the site are illustrative of the routing mechanism and are not guarantees of trading results.
13. Limitation of liability
To the maximum extent permitted by law, TradersProxy and its affiliates, officers, directors, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of data, loss of trading opportunities, or business interruption — even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, our total liability for any claim relating to the service will not exceed the amount you paid to us in the three calendar months before the event giving rise to the claim, or the minimum amount required by law if higher. Some jurisdictions do not allow certain limitations; those limitations apply only to the extent permitted in your jurisdiction.
14. Indemnity
You agree to defend, indemnify, and hold harmless TradersProxy and its affiliates from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from your use of the service, your breach of these Terms, your violation of any law or regulation, or your infringement of any third-party rights.
15. Governing law
These Terms are governed by the laws of the Commonwealth of Australia, without regard to its conflict-of-law principles. You agree to submit to the non-exclusive jurisdiction of the courts of Australia for any disputes arising under these Terms that are not otherwise resolved under Section 16.
If mandatory consumer protections, arbitration requirements, or other local rules apply in your jurisdiction, those rules will apply to the extent required by law and will take precedence over this section.
16. Dispute resolution
Before initiating formal proceedings, we ask that you contact us at the address in Section 18 to describe your complaint. We will make a genuine effort to resolve disputes informally within 30 days.
If informal resolution fails, disputes will be resolved in the courts of the Commonwealth of Australia, subject to any mandatory arbitration, small claims, or consumer-protection rules that apply in your jurisdiction.
Chargebacks initiated without first contacting us are a material breach of these Terms and may result in immediate termination of your account.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will post the revised version and update the “last updated” date. For material changes, we will notify users by email with reasonable advance notice. Continued use of the service after the effective date of an update means you accept the revised Terms to the extent permitted by law.
18. Contact
For questions about these Terms, the Privacy Policy, or account-related matters, use the support channel in the client portal at portal.tradersproxy.com.